Privacy Policy
Metroplex Pro Builders LLC (operating as Metroplex Pro Builders) ("we," "us," or "our") respects your privacy and is committed to protecting it through this Privacy Policy. This Privacy Policy describes the types of information we collect from you when you visit our website https://metroplex.localcontractorspros.com, request remodeling and general contracting services, or otherwise communicate with us, and how we use and protect that information.
Effective Date: September 10, 2026
1. Information We Collect
We collect the following categories of information:
Contact Information — name, email address, mailing address, and phone number
Service Information — details about the remodeling and general contracting services you are requesting, including property address and project details
Communication Records — records of your communications with us by phone, text, email, or web form
Website Usage Data — IP address, browser type, pages visited, and similar technical data collected automatically through standard web analytics
We collect this information when you:
Submit a contact form on our website
Request an estimate, consultation, or service
Communicate with us by phone, email, or text message
Sign up to receive marketing or service communications
2. How We Use Your Information
We use the information we collect to:
Respond to your inquiries and provide the remodeling and general contracting services you have requested
Schedule and confirm appointments, including by SMS text message where you have consented
Send service updates, appointment reminders, and project status communications
Send promotional or marketing communications, where you have explicitly opted in
Improve our services, website, and customer experience
Comply with legal obligations
3. SMS Text Messaging Program
When you opt in to receive SMS text messages from Metroplex Pro Builders LLC, you consent to receive messages related to appointments, service updates, and (where you have separately opted in) promotional offers. Message frequency may vary. Message and data rates may apply.
You may opt out of SMS messages at any time by replying STOP to any message. For help, reply HELP or contact us at +1 469-300-5559.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors supporting our services — such as text messaging service providers, customer support platforms, and scheduling tools — is permitted solely to deliver the services you have requested. All other use case categories described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. How We Share Information
We do not sell your personal information. We share information only in the following limited circumstances:
Service Providers — with subcontractors and vendors who help us operate our business (such as scheduling software, payment processors, and text messaging providers), under contracts that require them to protect your information
Legal Compliance — where required by law, court order, or to protect our legal rights
Business Transfers — in the event of a merger, acquisition, or sale of business assets, with notice to affected users
We do not share mobile opt-in data with third parties or affiliates for marketing or promotional purposes under any circumstances.
5. Your Rights
You have the right to:
Access the personal information we hold about you
Correct inaccurate information
Request deletion of your personal information, subject to legal retention requirements
Opt out of marketing communications at any time
Withdraw consent to SMS messaging by replying STOP
To exercise any of these rights, contact us using the information in Section 8.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us and we will delete it.
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, contact us at:
Metroplex Pro Builders LLC
1202 E Arapaho Rd #147, Richardson, TX 75081
Phone: +1 469-300-5559
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The "Effective Date" at the top of this policy indicates when it was last updated. Material changes will be communicated by posting the updated policy on our website.